Advice and support for carers
We offer a range of services and information to help support you in your caring role and improve your wellbeing.
Register for support
If you are an unpaid carer providing care for an adult or a child, please register below. We will contact you to discuss what support we can offer.
Register nowOur support services
Contact CarersLine
CarersLine is a confidential phone and email information and support service for carers in Bristol and South Gloucestershire for you to ask questions or talk about any concerns about your caring role.
0117 965 2200
Mon to Fri: 10 am – 1 pm
Mon to Thurs: 2 pm – 4 pm
(Closed on Bank Holidays)
carersline@carersbsg.org.uk
One-to-one support
Tailored one-to-one support based on your individual needs, helping you maintain your caring role and wellbeing.
Carers assessments
Help with getting and completing a Carer’s Assessment. Carer’s Assessments look at how caring affects your life, and whether support is needed to manage your caring role and wellbeing.
Support groups
A safe, confidential space to meet with other carers face-to-face and online – to share information and provide support to each other.
Carers Emergency Card
If you have an accident or are taken seriously ill, carrying this card will ensure the person you care for will be kept safe.
Befriending and connection service
We match carers with trained volunteers who provide conversation, companionship and emotional support, helping you to cope with any sense of loneliness and isolation that you may feel as a result of your caring role.
Counselling
Due to an increase in referrals, we will temporarily stop accepting new referrals to our counselling service from Monday, 31st March 2025, until further notice.
Carers Break Service (South Gloucestershire)
In South Gloucestershire, a regular volunteer sitter keeps the looked-after person company so that you can take a break.
Walk and Talk
Our friendly support worker leads group walks offering a listening ear and providing support to help you in your caring role.
Support for carers in GP practices
A dedicated team working with GP practices to help identify and support carers.
Support for carers in hospitals
We provide help, support and advice to carers from admission to discharge both as a carer and if you are a patient.
Advice for carers
Am I a Carer?
If you help someone regularly because they’re ill or disabled, or can’t manage without your support, you may be a carer.
Legal and carers’ rights
Know your rights to access support that may be essential to your caring role and how to manage other people’s affairs.
Money and benefits
Claiming benefits that you, and the person you care for, are entitled to and other money matters.
Practical support
Help in your home, Blue Badges, residential care, emergency planning and paying for care.
Looking after yourself
Get help with keeping yourself well, courses and groups, and life after caring.
Getting a break
Time away from being a carer, planning accessible day trips and holidays, Carers Break Service.
Work and learning
Get help with keeping yourself well, courses and groups, and life after caring.
Further sources of advice and support
Find other organisations and services that could be useful to you.
